Product Services
Product support services for Fujitsu, NetApp, VMware, Commvault and other partner products, from simple break and fix to complex system installation.
Product support across the Middle East.
At MDX Solutions Middle East, we believe proficient service is a crucial part of a reliable IT operation. Our engineers constantly upgrade their skills and achieve the highest level of industry-standard certifications. Our Product Support Services cover a broad range of products, including Fujitsu, NetApp, VMware, Commvault and other partner-branded hardware and software.
Capabilities and services.
Implementation and Integration
Help with the implementation and integration of products and solutions, up to complex system installation and customization.
Standard Service Levels
Three standard service levels, up to 24 by 7, with 4 hours onsite response or 6 hour committed recovery, across the Middle East.
Break and Fix
Fast and responsive support for individual hardware and software products, starting with simple break and fix.
Multi-Vendor Support
Product support for Fujitsu, NetApp, VMware, Commvault and other partner-branded hardware and software, in a one-stop-shop offering.
Proactive Monitoring
Proactive monitoring tools that improve productivity, increase product reliability and reduce the cost of IT support.
Certified Engineers
Engineers who constantly upgrade their skills and achieve the highest level of industry-standard certifications.
Where we deliver this solution.
Enterprises that want one support partner for Fujitsu, NetApp, VMware and Commvault hardware and software across the Middle East.
Organizations that need help implementing and integrating new products into their environment.
Businesses that need committed service levels, such as 4 hours onsite response or 6 hour recovery.
Companies that want proactive monitoring to improve reliability and reduce the cost of IT support.
Data center customers that want infrastructure support alongside their solutions.
Ready to get started?
Talk to our Product Services specialists in Dubai about your requirements. We will design a support plan tailored to your environment, budget and timeline.
Discuss Your Requirements